Effective Date: 12/26/2024

This Privacy Policy explains how GOLDPEN ACADEMY (“we,” “us,” “our”) collects, uses, and protects your information across our websites, apps, communications, and services. This policy applies to all visitors, users, and customers in all 50 U.S. states and internationally.

By using our websites or services, you also agree to our Terms of Use (“TOU”), which are incorporated into this Privacy Policy by reference and contain important provisions on mandatory arbitration, venue, and class action waiver (see “Dispute Resolution” below).

Information We Collect

We collect personal information you provide when you:

Register, apply, or complete intake forms

Subscribe to emails or SMS notifications

Participate in surveys or training,

Communicate with us via phone, email, chat, or social media

Types of data collected may include:

Name, email address, phone number, mailing address

Payment and billing information

Application responses, survey feedback, and usage activity

How We Use Your Information

We may use your information to:

Provide coaching, content, and support

Process payments and transactions

Send updates and resources

Improve our website, ads, and training experience

Run surveys and community features

Monitor analytics and advertising performance

Our legal bases for processing personal data under the General Data Protection Regulation (GDPR) include user consent, performance of a contract, compliance with legal obligations, and our legitimate business interests.

Text, Call & Email Consent (TCPA Notice)

By submitting your information, you agree to receive marketing calls, text messages (including those sent using automated technology), and emails from Goldpen Realty Group at the contact information provided. These communications may include information about our products or services, training content, and promotional updates.

You acknowledge and expressly consent to receive such calls and messages at any time, including outside the hours of 8:00 a.m. to 9:00 p.m. local time.

Consent is not a condition of purchase. Message and data rates may apply. You may unsubscribe from emails at any time by clicking the unsubscribe link in our emails, or opt out of texts by replying “STOP” or adjusting your communication preferences.

This disclosure is provided in compliance with the Telephone Consumer Protection Act (TCPA) and related regulations.

Cookies & Tracking

We use cookies and similar technologies to:

Remember your preferences and activity

Track usage and behavior for analytics

Improve website performance and functionality

Show relevant advertising

You can change your cookie preferences at any time. Disabling cookies may limit site functionality.

Third-Party Services

We may share data with trusted third-party vendors for hosting, payment processing, analytics, marketing, email delivery, and customer service. These providers are contractually bound to use your information only as instructed and to maintain confidentiality and security.

We do not sell or rent your personal data to third parties.

Third-Party Links

Our site may include links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

Data Security

We use industry-standard protections such as SSL encryption, secure servers, and third-party payment gateways. Payment information is processed securely and never stored on our own servers.

International Visitors & Data Transfers

If you are visiting from outside the U.S., you consent to your data being transferred to and processed in the United States. We use appropriate safeguards, including Standard Contractual Clauses (SCCs), to protect personal data transferred internationally in compliance with GDPR and other applicable laws.

Data Retention

We retain personal data as long as needed to provide services or as required by applicable laws and contractual agreements.

Your Rights

You can request to access, update, or delete your personal information at any time by contacting [email protected].

We will verify your identity before fulfilling any access or deletion request, such as by confirming your email address or requesting additional proof of identity.

Florida Privacy Rights (CCPA/CPRA)

If you are a Florida resident, you may request:

Details on what personal data we collect and share

That we delete your personal data

To opt out of any potential sale of data (we do not sell data)

To exercise your rights, email [email protected].

GDPR Rights

If you are in the EU or UK, you have the right to:

Access, correct, or delete your personal data

Object to or restrict processing

Withdraw consent

Lodge a complaint with your local data protection authority

Children’s Privacy (COPPA)

We do not knowingly collect information from children under 13. If you believe we have collected such data, contact us immediately and we will delete it and notify any parent or guardian.

Do Not Track

We honor Do Not Track (DNT) signals. If your browser has DNT enabled, we do not track or use cookies for targeted ads.

Behavioral Tracking

We use third-party tools such as Google Analytics and Meta Pixel for behavioral tracking and retargeting. You can opt out via tools like the Digital Advertising Alliance opt-out portal:
https://optout.aboutads.info

Email Compliance (CAN-SPAM)

We may use your email to:

Answer questions

Confirm purchases or appointments

Send marketing content and updates

We comply with the CAN-SPAM Act by:

Avoiding misleading subject lines or headers

Clearly identifying promotional content

Including our business address

Offering opt-out options honored within 10 business days

You can unsubscribe anytime by clicking the link in our emails or by contacting [email protected].

Breach Notification

If a data breach occurs, we will notify affected users by email within 3 business day of discovery.